Your appointments are very important to the Michael’s Hairloft team members. It is reserved especially for you and we understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request your adherence to the following policies.



We require a 24 hour notice for changes or cancellations regarding your scheduled appointment. If the cancellation is not made within the above time period, you will be charged a fee of 25% of your scheduled service.                                                               

No Show

If you fail to keep your appointment without prior notice of cancellation, you will be charged 50% of your scheduled service.

Late Arrival

We understand “life happens.” If for any reason you are expecting to be late to your scheduled appointment, please call us! We reserve the right to decline service if you are late by 15 minutes or more. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago (you can be contacted via phone, text or email). Since the services are reserved for you personally, the above fees will apply.